EXAM CASM MATERIAL, CASM HIGH PASSING SCORE

Exam CASM Material, CASM High Passing Score

Exam CASM Material, CASM High Passing Score

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Tags: Exam CASM Material, CASM High Passing Score, Latest CASM Learning Materials, Valid CASM Test Voucher, CASM Valid Exam Labs

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Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q14-Q19):

NEW QUESTION # 14
Which statement applies to Agile Process Engineering?

  • A. Shapes future increments on current business conditions
  • B. Has a linear, sequential approach
  • C. All requirements are defined upfront
  • D. Robust documentation is required

Answer: A

Explanation:
Agile Process Engineering focuses on adaptability and iterative design, aligning future iterations with current needs and business conditions.
A . Correct. Agile evolves based on current feedback and conditions, enabling flexibility and continuous improvement.
B . Incorrect. Agile avoids linear, sequential approaches, favoring iterative cycles.
C . Incorrect. Agile does not define all requirements upfront; it adapts as new needs emerge.
D . Incorrect. Agile minimizes documentation, focusing on value delivery over rigid processes.
Reference:
Scrum Guide 2020: Iterative and incremental development.
ITIL 4: Agile Service Management and adaptability.


NEW QUESTION # 15
Which BEST describes a Microprocess Architecture?

  • A. An organized structure for developing microprocesses that provide value
  • B. An interrelated collection of microprocesses that support Scrum
  • C. A collection of integrated microprocesses for a successful service management practice
  • D. A set of interrelated microprocesses for an effective and efficient service management process

Answer: D

Explanation:
A Microprocess Architecture is a structured framework of interrelated microprocesses designed to improve the efficiency and effectiveness of service management processes.
A . Correct. This definition captures the purpose and functionality of a microprocess architecture in service management.
B . Incorrect. While integration is part of a microprocess architecture, the emphasis is on interrelation and service management effectiveness.
C . Incorrect. Although it mentions structure and value, it does not emphasize the interconnected nature of the microprocesses.
D . Incorrect. Microprocess architectures are not exclusive to Scrum but are broader in scope.
Reference:
ITIL 4: Microprocess modularity and architecture principles.


NEW QUESTION # 16
What is Agile Service Management?

  • A. A framework that ensures that service management processes reflect Agile values and are designed with 'just enough' control and structure
  • B. A production philosophy that focuses on reducing waste and improving the flow of processes to improve overall customer value
  • C. A discipline that incorporates aspects of software engineering and applies them to infrastructure and operations problems
  • D. A cultural movement that aims to increase software delivery velocity and improve service reliability

Answer: A

Explanation:
Agile Service Management integrates Agile principles into service management processes to ensure they are efficient, customer-centric, and adaptive. Let's analyze the options:
A . Incorrect. While Agile Service Management does improve service delivery and reliability, calling it solely a cultural movement is too narrow.
B . Incorrect. This describes Lean principles rather than Agile Service Management.
C . Incorrect. This describes DevOps rather than Agile Service Management.
D . Correct. Agile Service Management focuses on adapting service processes to align with Agile values, balancing flexibility with adequate control to ensure efficiency.
Reference:
ITIL 4 Service Value System.
Agile Service Management Guide (Agile and ITIL integration).


NEW QUESTION # 17
A team is working on a Sprint. A stakeholder requests that additional work be added to the Sprint Backlog. Who can approve or reject that request?

  • A. The Team
  • B. The Agile Practice Owner
  • C. The Product Owner
  • D. The Agile Service Manager

Answer: C

Explanation:
In Scrum, the Product Owner has the authority to manage the Product Backlog, including accepting or rejecting changes to the Sprint Backlog.
A . Incorrect. The team is responsible for delivering the work but does not control changes to the Sprint Backlog.
B . Incorrect. The Agile Service Manager is not a role in Scrum and does not make decisions about the Sprint Backlog.
C . Incorrect. The Agile Practice Owner is not a Scrum role.
D . Correct. The Product Owner ensures the Sprint Backlog aligns with the Sprint Goal and business priorities.
Reference:
Scrum Guide 2020: The role of the Product Owner


NEW QUESTION # 18
What is a microprocess?

  • A. Interrelated activities that take specific inputs and produce specific outputs
  • B. A set of activities for delivering an IT service
  • C. A distinct activity that can be defined, designed, implemented, and managed independently
  • D. All the activities from a customer request to a delivered product or service

Answer: C

Explanation:
A microprocess is a smaller, distinct activity within a larger process that can be managed independently. It contributes to the overall process's goals but operates autonomously.
A . Incorrect. This describes a broader process, not a microprocess.
B . Correct. A microprocess is an independently manageable activity that can be defined, designed, and implemented without requiring extensive integration.
C . Incorrect. This describes a value stream, not a microprocess.
D . Incorrect. This describes an IT service process, not a microprocess.
Reference:
Agile and ITIL materials on service processes and their subdivisions.


NEW QUESTION # 19
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